Get answers to your questions and resolve any issues with ease

How do I sign up for Grocjet?

You can sign up for Grocjet by downloading the mobile app and creating an account. Simply provide your basic information, such as your name and phone number, and you're ready to start shopping!

Is the Grocjet app easy to use?

Absolutely! The Grocjet app is designed with user-friendliness in mind. With a clean and intuitive interface, you can easily browse and shop for your groceries, manage your orders, and track your delivery all in one place.

Can I add more items to my order after I've placed it?

Yes! You can easily add or remove items from your order until it has been picked up by a delivery driver. Simply open the app, go to your order details, and make any necessary changes.

Is it possible to cancel an order after it has been placed?

yes, you can cancel an order at any time before it has been picked up by the delivery driver. Simply go to your order details in the app, select the option to cancel, and follow the prompts

How can I track my delivery?

You can track your delivery in real-time using the Grocjet app. Simply go to your order details, and you'll see the current status and estimated delivery time. You can also contact the delivery driver directly from the app if you have any questions or concerns.

What payment options are available on Grocjet?

Grocjet accepts a variety of payment methods, including credit and debit cards, mobile wallets, and more. You can easily select your preferred payment method at checkout, and your payment information is securely stored for future purchases.

Are there any fees for using Grocjet?

Grocjet may charge a delivery fee for each order, depending on your location and the size of your order. The fee will be clearly displayed in the app before you place your order.

What if I receive a damaged or incorrect item in my delivery?

If you receive a damaged or incorrect item in your delivery, please contact Grocjet support right away. Our team will work with you to resolve the issue and ensure that you receive the correct items in your order.

Can I schedule my delivery for a specific time?

Yes, you can choose a preferred delivery time during checkout. Keep in mind that delivery availability may vary based on your location and the volume of orders.

What if I'm not home when the delivery arrives?

If you're not home when the delivery arrives, the driver will attempt to reach you through the contact information provided in your account. If the driver is unable to reach you, they may leave the groceries at a secure location at their discretion. You can also provide delivery instructions in the app before placing your order to ensure that your groceries are delivered to a convenient location.


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